ViTel Net offers a wide range of technology services for our clients, from strategy to implementation. We deliver services that help improve productivity, streamline business operations, and compliment workflow. Our innovative solutions help you achieve competitive advantage.
ViTel Net incorporates the latest health IT industry standards for data terminology and transport to ensure seamless interoperability with other health IT systems. Standards include: HL7 FHIR, ICD-10, DSM-5, SNOMED-CT, LOINC, and DICOM.ViTel Net solutions can create CCDA (Consolidated Clinical Document Architecture) documents and electronically exchange them in accordance with the Direct protocol, by using CONNECT to an eHealth Exchange participant, or by enabling content exchange using the Blue Button Service. ViTel Net supports HL7 transactions and DICOM communications within our product offering. Information can be integrated with existing institutional systems using a push/pull transaction paradigm, and quickly incorporates information from various laboratory, department and hospital information systems.
Service & Support
The ViTel Net team has 100+ combined years developing, implementing and supporting telehealth applications. Our team consists of subject matter experts, software developers and implementation/support staff. ViTel Net has a long history of supporting customers in the U.S. and other countries, who need to be sure their equipment and systems are always available.We provide remote monitoring and management (RMM) of our telehealth carts, and maintain a 24/7/365 helpdesk offering a customized solution for proactively monitoring equipment performance and availability. The RMM solution allows us to connect to the cart or desktop PC for remote access, monitor and push software patches, offer anti-virus monitoring and provide automatic mediation if a virus is detected. We can also monitor the status and performance of a cart (backup) battery, and of video codecs if they are part of a cart or desktop solution.
At ViTel Net our hosting and storage services are designed with a security-first approach. Our security posture allows us to protect electronic medical records (EMR), electronic protected healthcare information (ePHI), and other sensitive data while streamlining the compliance audit process. For data that needs to be tightly secure, yet readily accessible by authorized practitioners, trust ViTel Net.Our application architecture is fully redundant, secure, HIPPA compliant, and scalable to meet your needs. Our hosting is HITRUST-certified and includes a Tier 4 data center with strict physical security controls. Perimeter security provides IP reputation filtering and DoS/DDoS mitigation. Our network security and server security provides intrusion detection, isolated security zones, vulnerability monitoring, hardened operating systems, antivirus and malware protection, and log monitoring.