Use Case

Complex Pediatrics

CHALLENGES IN INDUSTRY

  • Limited access to specialists
  • Transportation constraints for patients
  • Fragmented care management /Care Coordination

Overview

ViTel Net’s vCareCommand platform offers robust collaboration tools, patient engagement modules, and streamlined clinical dashboards for ongoing monitoring to support children with medically complex health conditions and their care teams. Our platform enables providers to proactively assess, treat and follow up those children who have limited access to medical specialty resources while, at the same time, engaging caregivers in the care.

Family/Patient/Parent Engagement

Increase family/parent engagement and medical compliance with medical protocols and with on-demand education modules and secure collaboration tools

Nurture Caregiver Confidence

Reduce caregiver burnout and effectively support treatment at home by leveraging education modules to better inform and support caregivers at home

Streamline Collaboration

Improve timely access to specialists and facilitate care continuity with ViTel Net’s integrated clinical approach that allows care teams to quickly assess, treat, and provide ongoing support for children with medically complex conditions across the continuum of care

Complex Pediatrics Workflow

Enrollment
Enrollment
Patient’s provider prescribes a pathway, configured to the health system’s protocol, from within their EHR or directly within vCareCommand, enrolling the patient in the system and triggering welcome message with login credentials to be sent to the patient. For pathways that require device kits to be deployed to the patient for capture of biometrics, notification is also provided to fulfillment team to get the appropriate kit sent to the patient.
On-boarding
On-boarding
In-app on-boarding gets the patient familiar with the tools and capabilities of the application and secure messaging to gain access to assistance when needed
Engagement
Engagement
The patient is prompted with alerts and reminders when it is time to engage with the empathetic AI chatbot, which captures patient provided data and walks patient through capture of biometrics via connected devices.
Submission 
Review and Alerts
Submission 
Review and Alerts
vCareCommand performs algorithmic assessment of the data captured by the AI chatbot, assigns acuity score for prioritization on the population health dashboard and triggers alerts and notifications for the appropriate care team members for urgent interventions.
Interventions
Interventions
Monitoring care teams can augment care plans based on the data captured and create assignments for patients in their web portal, assign educational resources for the patient to review, secure message exchange with the patient and establish real-time virtual visits between the patient and appropriate care team members.
Documentation
Documentation
Case managers document interactions and review notes in vCareCommand and the platform automatically sends periodic clinical summary notes back to the EHR to maintain a history of patient progress within the patient record for care continuity.

Features

  • Care plan accountability via task assignments
  • Comprehensive case management
  • Configurable pathways
  • Custom alerting and notifications
  • Customized performance dashboards and reports
  • Flexible documentation and workflows
  • Integration with medical peripheral devices and wearables
  • Multi-EHR integration
  • Patient education modules
  • Population health management dashboard

News & Insight

Related Content

Rapid deployment

Turnkey offering

Simple UX

Automated, but humanistic AI
powered patient engagement

Extends EHR capabilities

Zero code configuration flexibility
for new care pathways

Zero code configuration to
match existing workflows

EHR & PACS integration

Supports full care continuum 
for complex partner
ecosystems