Use Case

Behavioral Health

CHALLENGES IN INDUSTRY

Access to mental health specialists for patients in crisis
Inefficient workflows
Limited patient engagement

Overview

ViTel Net’s vCareCommand platform delivers comprehensive support for telemental and telebehavioral health programs across the continuum of care for patients in emergency departments, in-patient wards, out-patient clinics, in the community and to the patient home. The platform supports a mix of real-time human and asynchronous AI engagement, optimizing clinical resources and efficiency while streamlining the assessment, treatment, and care management of patients. Resulting in increased patient engagement and improved outcomes.

Improved Access to Care

Bring behavioral and mental health expertise to facilities that don’t have it or have a difficult time attracting and retaining the required licensed clinicians locally

Reduce Unnecessary Transfers

Lower the cost of care and create better experiences for patients in crisis by leveraging automated data flow through EHR integration and quick to launch, web-based video conferencing and secure messaging to assess them in place and reduce unnecessary transfers

Increase Engagement and Support for Ongoing Care

Better patient outcomes through closed-loop engagement that allows clinicians to proactively monitor and engage patients between visits using empathetic AI chatbots and clinical dashboards

Behavioral Health Workflow

Referral

Partner site requests consultation from within own EHR or directly through web portal and places endpoint in front of patient at the time of the consultation

Notification

A consultation encounter is auto generated in vCareCommand and the on-call psychiatrist or other behavioral health clinician and admin support are automatically notified of request and priority level

Record Review

Clinician reviews clinical documentation received from referring site EHR inside vCareCommand

Consult

Psychiatrist or other behavioral health clinician initiates the video session and the patient side endpoint auto-joins.

Documentation

Clinician uses custom configured form and DSM-5 TR and/or ICD-10 code picker to document the encounter

Result

Clinical summary note automatically sent back to the referring site EHR after the clinician completes and signs the consultation