Use Case

Population Health

CHALLENGES IN INDUSTRY

Fragmented workflows that limit care continuity
Limited oversight for large patient cohorts
Limited ability to capture near real-time clinical and operation virtual care data for target population segmentation
Inefficient remote supervision of self-monitoring and clinical protocols

Overview

ViTel Net’s vCareCommand platform supports optimized and centralized care delivery for health systems that oversee large patient cohorts. Our platform powers care continuity that allows providers to effectively and efficiently manage population health at scale. With integration to any EHR, robust clinical and operational virtual care dashboards, and optimized workflow configuration, teams can streamline collaboration and improve patient prioritization for better and more cost-effective outcomes while optimizing resource management.

Streamline Care Management

Improve collaboration and personalized case management with integrated virtual care and flexible workflows that allow you to effortlessly make patient information instantly available across widespread care team

Optimize Patient Prioritization

Allow clinicians to deliver timely care to those who need it, in the order that they need it with robust population dashboards that streamline patient prioritization and clinical resource distribution

Drive Patient Adherence

Motivate patients to self-monitor their progress through humanistic and empathetic AI chatbot engagement for improved clinical compliance in management of chronic conditions

Population Health Workflow

Enrollment

Patient’s provider prescribes a pathway, configured to the health system’s protocol, from within their EHR or directly within vCareCommand, enrolling the patient in the system and triggering welcome message with login credentials to be sent to the patient. For pathways that require device kits to be deployed to the patient for capture of biometrics, notification is also provided to fulfillment team to get the appropriate kit sent to the patient.

On-boarding

In-app on-boarding gets the patient familiar with the tools and capabilities of the application and secure messaging to gain access to assistance when needed

Engagement

The patient is prompted with alerts and reminders when it is time to engage with the empathetic AI chatbot, which captures patient provided data and walks patient through capture of biometrics via connected devices.

Submission  Review and Alerts

vCareCommand performs algorithmic assessment of the data captured by the AI chatbot, assigns acuity score for prioritization on the population health dashboard and triggers alerts and notifications for the appropriate care team members for urgent interventions.

Interventions

Monitoring care teams can augment care plans based on the data captured and create assignments for patients in their web portal, assign educational resources for the patient to review, secure message exchange with the patient and establish real-time virtual visits between the patient and appropriate care team members.

Documentation

Case managers document interactions and review notes in vCareCommand and the platform automatically sends periodic clinical summary notes back to the EHR to maintain a history of patient progress within the patient record for care continuity.

Features

Algorithmic alerting and notifications
Closed-loop continuous engagement   with empathetic AI chatbot
Comprehensive case management
Configurable care pathways
Customized performance dashboards  and reports
Flexible documentation and custom  workflows
In-app onboarding
Multi-EHR integration
Patient education center
Secure multi-party video and text collaboration

Use Case

Population Health

CHALLENGES IN INDUSTRY

Overview

Population Health Workflow

Features

News & Insight

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